Tickets and ticket checks

Single trip tickets can be purchased in the Midttrafik app, RejseBillet or in Midttrafik webshop

In addition, you can also use your Rejsekort. 

Updated 1 November 2023

Single trip tickets can be bought from the driver when boarding.

It will be a big help if you have even money. The driver can usually give back on notes. If the driver has exceptionally run out of change, you will be asked to buy tickets in another way - e.g. Rejsekort or Midttrafik App. It is not permitted to travel without a ticket.

Single trip tickets can also be purchased in the Midttrafik app, RejseBillet or in Midttrafik webshop

In addition, you can also use your Rejsekort. The driver can help check in a group.

Updated 7 June 2023

You can purchase single trip tickets using the Rejsekort ticket machine (the large ticket machines) located on Letbanen platforms*. It is only possible to pay by credit/debit card – NOT with cash. The machines accept the following payment cards: Dankort/Visa Dankort, Visa/Visa Electron, MasterCard, Maestro and JCB.

Single trip tickets can also be purchased in the Midttrafik app, RejseBillet and in Midttrafik webshop

It is NOT possible to purchase tickets on board the Letbanen trains. Therefore, it is important that you have a valid ticket when you board Letbanen, otherwise you risk having to pay an inspection fee.

*At Stockholmsgade, there is only a Rejsekort ticket machine on the platform for trains heading into Aarhus.

Updated 1 November 2023 

Please note that Midttrafik’s tickets and multi-trip tickets are not valid as either full or partial payment for journeys with DSB or Arriva trains. However, you can use transit tickets purchased using the Midttrafik app, RejseBillet and Rejsekort in the trains provided they are valid for the zones in question.

Updated 1 November 2023

Ticket checks on Aarhus city buses, on Letbanen and on routes 100 and 200 are carried out by G4S. All the inspectors carry a special ID card.

It is your responsibility to have purchased the correct ticket. If you are unable to present a valid ticket or card during a ticket check, the inspector will register that you do not have a correct ticket. You will receive a receipt by text message. The text message can be used as a valid ticket until the last stop on the route. It is not permitted to transfer to another route. If you do not provide your mobile phone number, you will not receive a receipt. You are required to provide your name and address and provide valid ID. Ticket checks can take place on board the bus or Letbanen while they are being driven, and outside the bus or Letbanen when getting off.

Midttrafik’s administration processes the information which the inspector has provided them with as quickly as possible. If we consider that there are grounds for issuing a penalty fare, you will be issued with one. A penalty fare for adults (16 years of age and above) is DKK 1,000, for children (up to and including 15 years of age) is DKK 500, for dogs is DKK 500 and for bicycles is DKK 100. It is possible to submit a complaint to Midttrafik about the penalty fare before the payment deadline.

Updated 14 February 2024

On other buses and trains, you will be issued with an inspection fee if you are unable to produce a valid ticket or valid card. The inspection fee for failing to have a valid ticket is DKK 1.000 for adults (aged 16 years and older), DKK 500 for children (aged 15 years and below), DKK 500 for dogs and DKK 100 for bicycles. You can submit a complaint to Midttrafik regarding the inspection fee before the inspection fee is due for payment.

You are required to provide your name and address and provide valid ID.

The inspection fee may be collected by distraint (security in your property) or enforcement by SKAT, the Danish tax authorities, through the withholding of wages.

Any complaints should be sent to Midttrafik. However, if you receive an inspection fee on board a train, you must complain to DSB or Arriva.

Updated 14 September 2022

If you have a valid transit ticket (app/rejsekort), Pensionistkort (senior card) (paperboard) or Youth card (app) but have forgotten to take it with you or it cannot be displayed in the Midttrafik app or RejseBillet app, and you are therefore unable to produce it when the tickets are being checked, the inspection fee can be reduced to a handling charge of DKK 125. You are required to contact Midttrafik Customer Service in person at Fredensgade 45, 8000 Aarhus C, and produce the valid card/app as well as the inspection fee you have received before the payment deadline for the inspection fee. The card must have been purchased before the inspection fee was issued.

You cannot be let off an inspection fee by subsequently producing a single trip ticket.

Updated 1 November 2023

The Midttrafik app can be used to buy single trip tickets, multi-trip tickets, transit tickets, Youth cards and various other tickets.

You must have purchased and received your mobile ticket on your smartphone before boarding the bus, Letbanen or Midtjyske Jernbaner train.

At a ticket check, you are required to display the ticket on your smartphone so that all the information is visible. The same applies when you show a ticket to a bus driver.

If you are unable to present a valid mobile ticket, you will be issued with an inspection fee. You will also be issued with an inspection fee if your smartphone has run out of power, is broken, or if the ticket has been deleted.

You cannot be let off an inspection fee by subsequently producing a single trip ticket, a multi-trip ticket or other ticket.

Updated 1 November 2023

If you have been issued with an inspection fee, it will be sent to your e-Boks.

If you do not have e-Boks, the inspection fee will be sent to you by ordinary mail.

The payment period is 14 days, and the final due date by which payment must be made is stated on the inspection fee.

Midttrafik includes all the information you need in the letter we send to your e-Boks.

If you have any questions, please contact Midttrafik Customer Service.

If you want to complain about an inspection fee, the first thing to do is write to Midttrafik using this form

If you subsequently wish to complain about a decision made by Midttrafik, you can do so through the Appeal Board for Bus, Train and Metro (Ankenævnet for Bus, Tog og Metro). Read more about the Appeal Board here in Danish  

Updated 1 November 2023

You must purchase or be able to present a valid ticket or card when boarding a bus, Letbanen or Midtjyske Jernbaner train.

Make sure you have your ticket or card to hand before boarding.

When boarding a bus, and before you sit down, you must purchase a ticket or check in with your Rejsekort without undue delay. 

If you are using the Midttrafik app or RejseBillet app, you must buy a ticket or use a trip before boarding the bus. 

It is your responsibility to have purchased the correct ticket.

If you try to check in with your rejsekort, but discover that a card reader is not working, you must inform the driver. You will find special information about Aarhus city buses, Letbanen and Midtjyske Jernbaner below.

Updated 1 November 2023

There is instant and self-ticketing on Aarhus city buses. It is therefore your responsibility to have a valid ticket or card.  

You cannot buy a ticket from the driver, but you can buy a ticket in Midttrafik app, Rejsebillet app or check in with your rejsekort.

Make sure you have your ticket or card to hand before boarding. When boarding a bus, and before you sit down, you must check in with your rejsekort without undue delay. 

If you are using the Midttrafik app or RejseBillet app, you must buy a ticket or use a trip before boarding the bus.  

On Aarhus city buses, passengers can use any of the doors to either board or alight from the bus.

If you try to check in with your rejsekort, but discover that a card reader is not working, you must use another card reader in the bus. 

To check in several people with a rejsekort, use the card reader marked ‘Check ind EKSTRA’. It is located next to the door in the centre of the bus. If you are using a rejsekort Flex or a rejsekort Anonymous card, you cannot change customer type on Aarhus city buses.

You must purchase a ticket before boarding Letbanen. It is not possible to buy a ticket on board Letbanen. 

The same tickets apply for Letbanen as for Midttrafik buses.

If you try to check in with your rejsekort, but discover that a card reader is not working, you must use another card reader or a rejsekort ticket machine. If all the equipment at the station is out of service, you can report the fault to Rejsekort Customer Service on tel. 70 11 33 33.

You can travel on Letbanen without checking in if both the card reader(s) and the ticket machine are out of service. In the event of a ticket check, you will be issued with an inspection fee. Inform the ticket inspector that the ticket equipment was defective so it can be noted on the inspection fee. The inspection fee can then be cancelled by writing to Midttrafik, who will check the equipment log.

There is self-ticketing when travelling on Midtjyske Jernbaner trains. It is therefore your responsibility to have a valid ticket or card.

Make sure you have your card/means of payment to hand before boarding. When boarding the train, and before you sit down, you must purchase a ticket or check in with your rejsekort without undue delay.

If using the Midttrafik app or Rejsebillet app, you must buy a ticket or trip before boarding the train.

On Lemvigbanen, you can also buy your ticket using the ticket machines on board the trains.*

If you are unable to present a valid ticket or card at a ticket check, you will be issued with an inspection fee.

If you try to check in with your Rejsekort, but discover that the card reader is not working, you must inform the train driver.

*From 10 December 2023, the ticket machines on the trains on Lemvigbanen (the route Vemb - Lemvig - Thyborøn), which is operated by Midtjyske Jernbaner, will be closed down.

This means that from 10 December you must buy train tickets in some other way.

See which ticket types we recommend

Updated 1 November 2023

You must have your ticket or card with you during the journey and when getting off, and you must be able to show your card or ticket if the driver or one of Midttrafik’s ticket inspectors asks to see it. If several people are travelling on the same ticket, you must accompany each other throughout the journey, i.e. you must board and get off together.

Misuse and forgery of tickets and cards is a punishable offence.

• travelling on a card which has been issued to another person
• travelling further than the ticket/card is valid for
• travelling after the ticket/card ceased to be valid
• travelling on a Rejsekort Personal which has been issued to another person
• travelling using the incorrect customer ticket type (child, adult, senior)
• buying single tickets or using multi trip tickets and selecting another from-zone as the zone the journey starts in.

The driver can confiscate the card (both photo ID card and season ticket) if the driver suspects misuse/abuse.

The photo ID card will be returned to you after Midttrafik has dealt with your case.

• when changes are made to existing text on tickets/transit tickets
• using a photocopy of the ticket/card
• using a forwarded mobile ticket
• using a video record of a mobile ticket via Midttrafik app or webshop ticket

If forgery is suspected, the ticket/card/photo ID card is confiscated, and the case is handed over to the police.

Updated 2 May 2023