Du kan opleve længere ventetid på rejser med flextrafik. Vi kører ikke flextur i tidsrummet mandag til fredag kl. 10-16, dog køres forud bestilte ture. Dette gælder de næste 14 dage. Vi prioriterer vigtige ture, fx til behandling på hospitaler. For flextur øges bestillingsfristen, så du skal bestille turen minimum 2 timer i forvejen.

Bemærk:
Rejsegarantien bortfalder for flextur, flexbus og plustur.

Vi beklager meget de gener, det medfører for dig.

(Opdateret onsdag 9. september kl. 05.00)

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English Spørgsmål og svar rejsebestemmelser information og salg rejsegaranti glemte sager få læst tekst op rute og zonekort billetguide prisberegner priser Periodekort mobilbillet rejsekort Læs op
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Functional impairments and disabilities

Functional impairments and disabilities

Customers with functional impairments

Plustur and flexbus

ID card from Danish Association of the Blind

The blind and visually impaired with a valid ID card from the Danish Association of the Blind (Dansk Blindesamfund) and any guide can each travel on a child’s ticket (single trip ticket, excess fare, one-day ticket, airport buses and 24, 48 and 72-hour tickets as well as Skanderborg Festival bus ticket). Under the scheme, it is also possible to use children’s multi-trip tickets*) in the Midttrafik app. The discount is not available when purchasing a transit ticket.

*Does not apply for PendlerKlip, which is a special commuter product.

The same rules apply to persons with impaired mobility and mentally handicapped persons with a valid ID card (guide card) issued by the user service at Disabled People’s Organisations Denmark (DPOD).

Guide dogs and service dogs may be taken on board free of charge. This also applies to dogs that are being trained and which are wearing a yellow vest marked with a butterfly and ‘Dansk Blindesamfund’ (Danish Association of the Blind).

Mobility aids

Flextur (dial-a-ride trips)

We are happy to take mobility aids such as rollators and manual and electric wheelchairs. We can carry max. two manual wheelchairs or two mobility aids per trip. However, it is only possible to carry one electric wheelchair per booking. For safety reasons, we are unable to carry petrol-engined mobility scooters.

*If you bring a rollator which cannot be folded, book a trip with a manual wheelchair instead.

It must be possible to secure all mobility aids during transport. This means, for example, that your electric wheelchair/scooter must be fitted with eyelets for securing the straps.

If you bring more than one mobility aid, a fee corresponding to what you are paying will be charged.

It is the driver’s task to operate the lift on the van. If you bring an electric wheelchair or an electric mobility scooter, you need to manoeuvre it in and out of and to and from the vehicle yourself. If you are unable to do so, you must be accompanied by someone who can help. In cases where the mobility aid can easily be operated from behind using a push handle, the driver will be able to help you in and out of as well as to and from the vehicle. The driver is responsible for ensuring that electric wheelchairs, electric mobility scooters, wheelchairs and wheelchair users are securely fastened.

Wheelchairs

Your wheelchair can measure max. 80 cm (width) x 140 cm (length), and the total wheelchair weight including the user must not exceed 300 kg. It must also be possible to secure the wheelchair during transport using the straps in the lift van. If the wheelchair cannot be secured using the straps in the van, Midttrafik is unable to offer the transport.

Plustur (dial-a-ride service)

We are happy to take mobility aids such as rollators and manual and electric wheelchairs. We can carry max. two manual wheelchairs or two mobility aids per trip. However, it is only possible to carry one electric wheelchair per booking. For safety reasons, we are unable to carry petrol-engined mobility scooters.

*If you bring a rollator which cannot be folded, book a trip with a manual wheelchair instead.

It must be possible to secure all mobility aids during transport. This means, for example, that your electric wheelchair/scooter must be fitted with eyelets for securing the straps.

It is the driver’s task to operate the lift on the van. If you bring an electric wheelchair or an electric mobility scooter, you need to manoeuvre it in and out of and to and from the vehicle yourself. If you are unable to do so, you must be accompanied by someone who can help. In cases where the mobility aid can easily be operated from behind using a push handle, the driver will be able to help you in and out of as well as to and from the vehicle. The driver is responsible for ensuring that electric wheelchairs, electric mobility scooters, wheelchairs and wheelchair users are securely fastened.

Wheelchairs

Your wheelchair can measure max. 80 cm (width) x 140 cm (length), and the total wheelchair weight including the user must not exceed 300 kg. It must also be possible to secure the wheelchair during transport using the straps in the lift van. If the wheelchair cannot be secured using the straps in the van, Midttrafik is unable to offer the transport.

Flexbus (dial-a-ride bus)

We are happy to take mobility aids such as rollators and manual and electric wheelchairs. We can carry max. two manual wheelchairs or two mobility aids per trip. However, it is only possible to carry one electric wheelchair per booking. For safety reasons, we are unable to carry petrol-engined mobility scooters.

*If you bring a rollator which cannot be folded, book a trip with a manual wheelchair instead.

It must be possible to secure all mobility aids during transport. This means, for example, that your electric wheelchair/scooter must be fitted with eyelets for securing the straps.

If you want to bring more than one piece of baggage, you must say so when booking. Each extra piece of baggage which you bring costs DKK 22.

It is the driver’s task to operate the lift on the van. If you bring an electric wheelchair or an electric mobility scooter, you need to manoeuvre it in and out of and to and from the vehicle yourself. If you are unable to do so, you must be accompanied by someone who can help. In cases where the mobility aid can easily be operated from behind using a push handle, the driver will be able to help you in and out of as well as to and from the vehicle. The driver is responsible for ensuring that electric wheelchairs, electric mobility scooters, wheelchairs and wheelchair users are securely fastened.

Wheelchairs

Your wheelchair can measure max. 80 cm (width) x 140 cm (length), and the total wheelchair weight including the user must not exceed 300 kg. It must also be possible to secure the wheelchair during transport using the straps in the lift van. If the wheelchair cannot be secured using the straps in the van, Midttrafik is unable to offer the transport.

Updated 26 June 2023

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Midttrafik Kundeservice
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8000 Aarhus C

Tlf. 70 210 230
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