The travel guarantee covers situations where:
- Your bus, Letbanen or Midtjyske Jernbaner train is more than 20 minutes late
- Your bus, Letbanen or Midtjyske Jernbaner train has departed more than 1 minute before the time stated in the timetable and there is more than 20 minutes until the next departure*
- Your bus, Letbanen or Midtjyske Jernbaner train drives past you without stopping, and it is more than 20 minutes until the next departure**/***
- Your bus, Letbanen or Midtjyske Jernbaner train is full and you are refused admission, and it is more than 20 minutes until the next departure
- Your bus, Letbanen or Midtjyske Jernbaner train is delayed to such an extent that you miss your connection to another Midttrafik bus, Letbanen or Midtjyske Jernbaner train, and if as a result of this you are more than 20 minutes late reaching your destination (the travel guarantee applies to connections shown in the timetable. The travel guarantee covers other connections if you have at least 4 minutes to change bus, Letbanen or Midtjyske Jernbaner train plus any walking time to another stop. If, for example, it is a 3-minute walk, you must have a total of at least 7 minutes for your connection.)
Consider whether you can use another bus connection before ordering a taxi or driving. If you change to another Midttrafik bus, Letbanen or a Midtjyske Jernbaner train, you must drive to the connection stop or the nearest possible stop on the connection route.
If you need to travel further than 75 km, you can drive to the nearest transport hub, from where you can usually find further transport options.
If you are one of several passengers at the stop who should have been on the same bus, Letbanen or Midtjyske Jernbaner train, you can take a taxi or drive by car together. You can drive up to 75 km per person. Here, the travel guarantee only covers transport to the destination which the bus, Letbanen or Midtjyske Jernbaner train would have driven to – from the destination where your journey was interrupted or delayed. When travelling by private car, you can be reimbursed for the shortest distance (km) between the destinations.
* 925X airport bus: Departure times from Aarhus Airport are approximate. Once all passengers have come through the arrivals area, the bus will not necessarily wait until its scheduled departure time before leaving.
** You must have been at the bus stop for at least 1 minute before the scheduled departure, and you must make yourself visible to the driver – i.e. step forwards when the bus approaches, and use a torch or reflector when it is dark.
*** If you wanted to board the bus between stops, the conditions for wave-down sections must be met, and you must have made every effort to signal to the bus driver in good time that you want it to stop.
The conditions for wave-down sections are:
- It must be outside a town/city, i.e. in a rural area.
- There is a distance of more than 600 metres between the bus stops, i.e. min. 300 metres to the nearest bus stop.
- The bus will only stop in places where it is lawful to stop under the Danish Traffic Act. It is the driver who decides whether it is legal and reasonable to stop the bus – irrespective of whether it may be designated as a wave-down section in Rejseplanen.
The driver will always be consulted in connection with applications for refunds under the travel guarantee on wave-down sections, and the application will be dismissed if the driver assesses that it was illegal or unreasonable to stop at the place in question.
Letbanen and Midtjyske Jernbaner – if you are delayed by more than one hour
21 April 2026
Important information: From 29 June 2026, you will no longer be able to receive compensation for ticket purchases or refreshments if you are delayed by more than one hour. This is because Letbanen and Midtjyske Jernbaner are no longer covered by the Passenger Rights Regulation.
Up to and including 28 June 2026, the rules below will still apply:
If you are delayed by more than one hour when travelling with Letbanen or Midtjyske Jernbaner as a result of train delays/disruptions, you can apply for a ticket refund.
A ticket refund cannot be combined with a taxi fare refund or reimbursement for travelling in a private car.
This refund policy applies to the following ticket types: Single trip ticket from vending machine, tickets purchased via the Rejsebillet app, transit ticket/travel cards or Rejsekort.
We use the following rates to calculate the refund:
- 25% of the ticket price is refunded for delays of 60-119 minutes
- 50% of the ticket price is refunded for delays of 120 minutes or more
- Commuters: 50% of the day price is refunded for delays of 60 minutes or more
If there are delays of 60 minutes or more during your train journey, you are welcome to cancel the journey and return to your departure station on the same ticket.
Furthermore, if you are delayed by more than 60 minutes when travelling by train, you are entitled to compensation for a light meal and beverage against a receipt. Midttrafik offers a refund of up to DKK 50 when you buy a light meal and beverage in a nearby shop. This could, for instance, be a bread roll and a soft drink.
A refund for food and a beverage cannot be combined with a taxi fare refund or reimbursement for travelling in a private car.
We do not offer any refunds for purchased alcoholic beverages, tobacco, magazines, newspapers etc.
There is a minimum refund amount of DKK 25 per person for the above refund options, which means that refunds of less than DKK 25 per person are not paid.
If you want to apply for a refund for food/a beverage due to a delayed journey, it is necessary to mention it in the comments field when completing the form.
DSB and GoCollective have their own travel guarantees